Privacy Policy

Design.Online Pty Ltd ABN 25 629 161 799 (“Design.Online”, “we”, “us, and “our”)
Updated October 2019

Our Privacy Policy explains how and when Design.Online collects, uses, stores and distributes your personal information and credit card information. By using this website, you consent to the collection, use, storage and disclosure of your personal information as described the Privacy Policy.

When you:

  • engage Design.Online to provide you with any goods or services;
  • communicate with Design.Online by email, by telephone, in writing or by any other means;
  • use any of Design.Online's other services, including our website, as updated from time to time,

you agree to the use and disclosure of your personal information in the manner described in this Privacy Policy.

Collection of Personal Information

We collect information from you by several fair and lawful means, including when you:

  • browse/use our website
  • order and purchase products from us;
  • contact us for further information;
  • participate in our promotions and online surveys;
  • subscribe to our newsletter or otherwise submit information to us,

and by other methods from time to time.

We may also collect information from third parties about you. 

We collect some personal information which can include:

  • name, sex and contact details (such as phone number and email address);
  • residential address, city, state, postcode, area code, gender, age, purchase history, income, and other details that will help us develop and stock products that might appeal to you; and
  • products from Design.Online (and third parties) you already own, model numbers, and date of purchase.

What we do with your Information

Design.Online will use and disclose your personal information for our business purposes including:

  • providing you with the best quality products;
  • promoting our products;
  • undertaking any warranty claims for Design.Online products;
  • communicating with you; and
  • generally improving our business.


Design.Online may disclose your personal information:

  • for the primary purposes for which it was collected such as those described above in this Privacy Policy;
  • where you would reasonably expect this;
  • where you have consented;
  • to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights;
  • for direct marketing by Design.Online, but giving you the opportunity to opt out of such direct marketing.

If you would like to unsubscribe from receiving our communications, please contact us at

Collection & Disclosure of Information to Third Parties

For statistical purposes, we collect anonymous information on website activity (such as top pages viewed, the number of pages viewed, the number of sessions, and most popular session times). We use this data to evaluate our website performance and to improve the content we display to you. To evaluate the effectiveness of our online advertising (including click throughs from email marketing), we may use third parties to collect statistical data. No personal information is collected on these occasions.

Design.Online uses information you supply to allow us to provide our service to you. We will share your information with our employees, contractors and third party marketing, business and IT service providers we use to provide our service. We will require third parties who have access to information we collect to agree in writing to store and manage that information on terms consistent with this Privacy Policy.

Some of our product suppliers and IT service suppliers are located overseas. Your personal information may be transferred overseas to allow us to conduct our business, but only to the extent permitted under this Privacy Policy. By supplying your personal information to Design.Online, you consent to cross border transfers of your personal information in accordance with this Privacy Policy.

Collection and Use of Credit Card Information

Design.Online does not collect any financial information. When making a payment by use of a credit card, as a part of the purchase process, Design.Online will collect credit card information and may need to provide this information to a third party in order to process your payment. Any third parties that are granted access to your credit card information will only be granted such access to the extent needed to perform their functions. Design.Online will use its best endeavours to ensure that all credit card information is stored securely.

Collecting Sensitive Information

Design.Online does not collect sensitive information, unless it is specifically relevant an reasonably necessary for the purpose of our business operations and your consent is first obtained. All sensitive information that is collected is used in accordance with this Privacy Policy.


Design.Online takes security of your information very seriously. Design.Online holds your personal information and credit card information in electronic form in our systems or the systems of service providers. We protect your personal information and credit card information from misuse or loss by restricting access and encrypting information using Secure Socket Layer (SSL) technology. Any information is disposed of in a manner that appropriately protects the privacy of that information.


From time to time we include links to third party websites on the Design.Online website. We encourage you to check the privacy policies on those websites. If you use these links, we are not responsible for any of these third party sites, their content or their usage of your personal information.


To improve our business, Design.Online uses a variety of tracking technologies such as cookies to recognise you each time you visit our website, as well as to track which pages are visited and what you look at on our website. A ‘Cookie’ is a piece of information that our web server may send to your device when you visit our website. The cookie is stored on your device, but does not identify you or give us any information about your device.

Most Internet browsers allow you to erase cookies from your device, block all Cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more.

Dealing with Unsolicited Information

Design.Online takes all reasonable steps to ensure that all unsolicited information that it could not have collected by other legitimate means is destroyed or de-identified immediately.

Anonymity with Design.Online

Where it is practicable, and only to that extent, Design.Online allows you the option to remain anonymous when dealing with us.

Accuracy and up-to-date Information

Design.Online takes reasonable steps to ensure that your personal information and credit card information is accurate, complete, up-to-date and not misleading by updating its records whenever true and correct changes to the information come to our attention.

If you believe your information is incorrect, incomplete, not current or misleading, you can request that we update this information by contacting the Privacy Officer using the contact details provided below.

Access to your Information

Design.Online acknowledges that you have a general right of access to personal information and credit card information concerning you and to have inaccurate information corrected. Please contact the Privacy Officer using the details provided below to contact us for these purposes and we will respond promptly to your request. If access is refused to your personal information or credit card information, we will give you a notice explaining our decision to the extent practicable.

Changes to this Privacy Policy

We reserve our right to revise this Privacy Policy from time to time. We will publish all updates to our Privacy Policy on our website without any notice to you. All updates become effective when published on our website.

Contact Information

If you have any questions or concerns about this Privacy Policy, or how we collect, manage and store your data, please contact our Privacy Officer at or by post:

Re, Privacy Officer
123 Turrella Street
Turrella NSW 2205

If you are concerned with the way Design.Online handled your personal information or credit card information, please contact the Privacy Officer.

We will endeavour to contact you within 7 days of you making your complaint acknowledging receipt of your complaint. It is our policy to investigate and resolve all complaints (where practicable) within 30 days of receiving the complaint. Where it is a legal requirement to do so, then in the event we need more time to investigate and resolve your complaint, we will notify you as to the reasons why and seek your agreement to extend this 30 day period (if you do not agree, we may then not be able to resolve your complaint).